Link Emperor Blog

Pubcon & Even Better Customer Support!

November 13, 2011

Hey everybody!

It's been an exciting week here at Link Emperor.  Here's a quick update:

Customer Support Improvements!

This week has brought a lot of changes to the way we are handling support. First, we have hired a customer support specialist to focus on getting your issues resolved as fast as possible. Brett is committed to learning the Link Emperor system and helping all of our customers get better results for their sites. If you haven't met Brett Phillips, please stop by the support desk and say hi.

Speaking of the support desk, we have officially launched our new support system. This helpdesk system is totally rocking. Now you have a great way to monitor the status of your tickets, search our ever-growing knowledge base, and just touch base with us. If you prefer using e-mail, you can keep doing that as well. All e-mails sent are automatically parsed into the ticket system and we can still reply.

You can check it out at http://support.linkemperor.com/


WHOA! A Giant Panda Invades Vegas

Ok, so this is not the topic of and upcoming horror film, a new gimmick by one of the Vegas casinos, or even one of Brett's wild dreams. It is actually the talk of PubCon! As you know, Kevin and Bobby were offline attending PubCon 2011 in Las Vegas this week. (Wait until you hear the exciting things they did while there!) They set up a booth in the exhibition hall and made a ton of great contacts. It turns out, they were also the talk of the show. Check out these tweets...

"This panda has been staring at me all #pubcon, halp! cc @linkemperor twitpic.com/7cvrv3"
- @Dan_Silber Dan Silber

"Just me and Panda left at the @linkemperor booth. #pubcon twitpic.com/7cwdum"
- @katebuckjr Kate Buck Jr

That is one awesome Panda! The sad thing is, he needs a name. Want to help us out? http://www.linkemperor.com/pubcon


Can You Keep a Secret?

As I mentioned, the bosses are away and left the new guy in charge of the fort. Time to share some company secrets! Kevin just told me that we have some SUPER EXCITING things coming up. While at PubCon the guys were able to negotiate deals with some HUGE services that are going to rocket your links. I can't mention any names yet... but look for three HUGE services to be added to the list very soon, and then a few more coming later.  (Don't forget, this is our secret!)

Well, that is it for this edition! We hope you have a super week! Don't forget, use that support desk and put the new guy to work!

Yours in Service!
The Link Emperor Team

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